Homeshoring in Projects
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Nottingham’s homeshoring pilot partnered with Cisco, UK Virtual Call Centres and a local community centre to pilot a homeshoring scheme with Boots whereby call centre staff can work from home using VoIP and broadband.
The project was particularly suited to people whose lifestyles tended to be more home-based, including the over 50s, women returners and people on incapacity benefit. It also aimed to solve many of the problems experienced by traditional call centers such as high turnover of employees, recruitment costs and health problems associated with high density office environments.
A pilot working with Boots on the Broxtowe Estate has been successfully completed. A total of eleven people were employed for eight months. Four people have now been taken on full time by Boots and the company is considering re-establishing Homeshoring during the next busy period from September onwards. The pilot proved the technology works and that people working from home in disadvantaged communities can meet the service quality standards required by the private sector.