The aim of this activity is to improve citizens quality of life through making access to services easier and more time efficient, basing services around customer rather than provider needs, for example providing specific technologies such as assistive technologies and remote healthcare to help people with disabilities or dependency issues lead independent lives. This includes helping the physically isolated to work online and links to the Flexible Working and Digital Switchover activities via IPTV and TV videoconferencing.
This theme fits strongly with current government priorities and provides the opportunity to provide tangible solutions to the challenges set out in the Varney report.
- To gain a better understanding of who needs what services
- To identify organisational and physical barriers to accessing services and identify how they can be overcome with technology
- Develop local services around customer needs
- Develop knowledge economy – develop local networks and utilise existing networks
- Encourage well being through self help and promote solutions which facilitate independent living
- Regeneration of local communities through increased skills and education (access & usability)
- Increase public participation in local decision making processes
- Highlight nationally best practice for improving public services
- To develop a tool “library” including best practice guidance
- To develop training and accreditation in supporting use of assistive technology and in delivering joined up service access
- To demonstrate and quantify benefits in terms of customer satisfaction, reduced support costs and other efficiency savings of using the tools with a set of business cases